It’s normally not a favour given by online stores to refund products. But sometimes customers change their mind or need to return item for a special cause. We are happy to say that we offer refund as a part of our policy.
To be eligible for a refund, the item(s) must be in the same condition that you received it, unpacked or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at [email protected] If your refund is valid and acceptable, we will have some formal criteria to process and after investigations and acceptable refunds, we will refund back to same payment gateway customers chosen to purchase from
You can always contact us for any refund question at [email protected]
Eligibility of Refunds:
- For fully refund, Apply within 24 hours after order placement.
- If order delivered and unpacked and customer has change of mind, customer can still get partial refund unless the item is unpacked and in its original condition. There will be only shipping charges + tax deduction (if any) and remaining will be refunded once the package sent back to our warehouse.
- Customer will get refund to same payment gateway from where they have paid. Normal refund time is 1-16 business days after package returned back to our warehouse but it may varies according to payment gateway customer used.
- If order has been placed and we ship the order, then we will not refund 100%. But partial refund is still possible for our customer’s favour under shop policies.
- If order delivered and customer has unpacked the order, it will be non-refundable.
- For damaging or not receiving pre-described item, we will ask customer to give proof and we will investigate it. After that we will be able to resend the item again but refund is conditional on that scenario.
- In case of incorrect product, we may ask you to check our Return and exchange policy which better explains that scenario.
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues if the item is delivered according to correct descriptions. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchases. To better help you in choosing the right size, we have made available our size guides in each product page. Just click on the Product Details link to find your best fit!
We are doing our best to ensure products quality and orders accuracy. However, it may happen sometimes that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual in our cases! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items according to our shop policies. Terms and conditions apply.